English Help Required: Very unhappy with Vodafone service

[Divya1]

Hallo Team,

I am Vodafone customer. My customer number is xxxxx. I have vodafone connection for more than a year now. I was using Kable connection it was not good enough, so i called vodafone customer care before few months, they promised to change the contract to DSL and kabel contract will end automatically from the day DSL contract starts. But this not the real situation. Vodafone deducting money from my account for both the contract and few extra charges and few extra deductions. which i dont understand. In last three months vodafone deducted around 232 euros from my account. But it should have deducted only 105 Euros. There is no proper bill for all the detuctions happening to my account. When I called customer service for the same. The support person was very rude to me and objected to help. This is so frusturating and I am about to cancel all my SEPA Mandate with Vodafone. Hope I can get some help here.

Regards,

Divya

Edit: Customer number removed.

[HeikeF]

Hi Divya11,

thx for your PN, which we received today.

We´ll answer you as soon as possible. 🙂

Best regards

Heike

[Divya11]

Hi Team,

I am still waiting for someone to help me.

Regards,

Divya

[HeikeF]

Hi Divya11,

I´ve answered your PN on June 9th.

Haven´t you received it yet?

Best regards

Heike

[Divya11]

Hi Heike,

I didnot recieve any updates on June9th. Can you check and resend it please.

Regrads,

Divya

[Divya11]

Hello Heike,

I replied to the private message you sent on June 9th. Can you please check and assist me.

Regards,

Divya

[Anett]

Hello Divya11,

I was happy to check and you received a credit for the cable contract. Unfortunately, however, it is so that our loaner device was not returned. The fee was then offset against the credit and also the outstanding amounts.

Currently, the credit is still 24,78€. Do you still have the device on site?

Best Regards

Anett

[Divya11]

Thank you Anett,

I sent the device back before 15 days. I also recieved email from Vodafone, That they recieved the device already.

Regards,

Divya

[Anett]

Sorry, that was my mistake. 😞 I have now seen that the device is back and for that I have also initiated the credit. This will be done with the next billing run. Then we can also like to order the transfer of the credit.

Best Regards

Anett

[Divya11]

Thank you!! Can you also please conform if my Kabel contract is terminated?

Regards,

Divya 

[Lars]

Hi Divya,

the cable contract has already been terminated since April 25.

Best regards

Lars