Early termination of contract

[glbong42]

Hello,

I am encountering regular internet disconnection, like now, I have no internet connection, I have to use my mobile data for this post.  The same happens about 2-3 weeks ago:

https://forum.vodafone.de/t5/Internet-Telefon-TV-%C3%BCber-Kabel/Termination-of-contract/m-p/2704835...

The thing is, I need a reliable internet for my job because I work from home.  I will lose my job if this constant "Internetstörung" continues.  Can I terminate my contract earlier?  I just signed up last month (big mistake!).  I am willing to pay some penalty (even though I should not in my opinion).

I called the hotline but no one is answering (I had to wait 15mins for someone to answer the call until the connection drops).

I really want to know what my options are, I cannot work like this, my boss is really getting frustrated with me not being able to join our online meeting.

Please answer these questions:

1.  Can I terminate my contract earlier? How much penalty do I pay?

2.  Why Vodafone has a regular internet problem?  What is wrong with the infrastracture?  I was with Telekom previously and I do not remember any single downtime.

3.  Can Vodafone at least compensate for the losses I have because of the poor internet service?

I am sorry if you find this post a bit aggressive, I am just really frustrated.

[glbong42]

Just to mention, while replying to you, my connection dropped again for 5 minutes.  This is like the 6th or so today.

Also, I have booked 1000mbps - but I am getting only around 60mbps - this is just unfair.

[Claudia]

Hello glbong42,

the technician mentioned a return path disrupter in your area, but that doesn't affect the Download. If you're sure that the bottleneck doesn't lie within your home network we can try and send another technician. For that we need the information if you can grant him access to the house installation.

Kind regards,

Claudia

[glbong42]

So this return path disrupter is the one causing a regular disconnection?  When this will be fixed if I may ask?

The download speed does not really bother me that much for now, today I got around 400mbps.

I want to focus on getting the regular disconnection fixed.  If a technician is needed in my house, I am fine with that. 

[Claudia]

Hello glbong42,

currently almost all of you upload speed is managed by the OFDMA channel. There is no problem with the return path right now, but there are still some error rates on your modem. I made the task for the technician who will call you to make an appointment.

Kind regards,

Claudia

[glbong42]

Hi,

Until now no technician got in touch with me and I still have the regular disconnection. I am really unhappy and disappointed now because it got my professional work so much affected now!  Can you please see what is going with my connection???

I really want to get my contract terminated now, clearly I am not getting a proper service out of the contract. Really poor internet connection every single day, I am getting disconnected almost every hour, plus the speed is not really 1000mbs, I get only around 10% to 40% of that. But really the main point I want to stress out is the regular disconnection, it is just unacceptable.  Please understand that I am mad now because I feel cheated with this contract and I want to get out of this.

[pRo-Marco]

Hi glbong42,

please excuse the inconvenience . The ticket was processed incorrectly and closed. Will you give us another chance? I would like to ask the technician again. Can you please send me a current cell phone number via PN?

Kind regards

Marco

[glbong42]

@pRo-Marco  PN sent

[Moni_GK]

Hi glbong42,

Please accept my apologies for the late response.

I have called the technician for you. The colleague will contact you to schedule an appointment.

Best regards Moni