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Customer service and contract terms gone wild
Juliannna
Daten-Fan
Daten-Fan

incredible mess in the execution of the contract, switching from another provider is not regulated in any way when concluding a contract on its own. agents in the chat constantly reset the session, not wanting to help, one agent changed the contract, but the preliminary calculation does not reflect the discounts and the real monthly payment. working in e-commerce for more than 10 years, this is the first time I see such rubbish in an order... as a result, when I log into my account, it says that all orders have been canceled and my account will be deleted soon... this is some kind of wild game...

1 Antwort 1
Lars
Moderator:in
Moderator:in

Hi Juliannna,

 

we would like to solve the riddle. Unfortunately, this won't work without looking at the customer data. Please contact the colleagues from our direct support channels so that they can take a look at it.

 

Best regards

Lars

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