Contract end confirmation

[anasmatic]

Hello,

I've cancelled my contract long time ago, and thought it would end by November.

But I was charged for December.

Please confirm when my contract will end, and what shall I do with the router.

Thanks.

[Torsten]

If you have submitted a termination, you will also have received a confirmation of termination in which the end of the contract is noted and you will be asked to return the hardware.
If you have not received the confirmation, the cancellation was probably sent to the wrong company. There are two different companies in the cable sector, Vodafone West (ex-Unitymedia) in North Rhine-Westphalia, Hesse and Baden Württemberg and Vodafone Germany (ex-Kabel Deutschland) for the rest of the country. Both companies have different addresses and cannot access each other's customer data.

[anasmatic]

Thank you for replying,

I did the cancellation in one of Vodafone branches.

I received a cancellation confirmation email on March 2021, but they didn't give an end date or a hardware instructions.

I also can't find the end date on meineVodafone page.

Can you please find the information for m?

The cancellation email body is down 👇

With my account number 

:

Lieber Alsehly Anas,

schade, dass Sie Ihren Kabel-Vertrag gekündigt haben. Dabei gibt es einen wirklich guten Grund, zu bleiben. Wir haben nämlich noch ein exklusives Angebot für Sie. Gerne erzählen wir Ihnen davon persönlich. Rufen Sie uns einfach kostenlos an:

0800 664 70 69 (montags bis freitags von 7:30 Uhr bis 22 Uhr und samstags von 9 Uhr bis 18 Uhr ).

 Kostenlos anrufen 

Ihr persönliches Angebot sollten Sie auf keinen Fall verpassen. Sie können bereits ab heute sparen. Daher freuen wir uns sehr auf Ihren Anruf. Bitte halten Sie Ihre Kundennummer *** bereit.

Edit: @anasmatic Removed customer number for data protection reasons. Please don't post sensible data open.

[Torsten]

Have a look in MeinVodafone or on a current invoice, the end of the contract should be listed there.
Otherwise you have to wait a few days until a mod can report here. Only they have insight into the customer accounts. To do this, it would be important to know which federal state you are in.

[anasmatic]

Thank you again,

This is what I can see in "Meine Internet & Phone Vertragsdaten"

Vertragsbeginn: 02.12.2019

Frühestmögliches Vertragsende: 23.01.2022

Letztmöglicher Kündigungseingang bis: 23.12.2021

The syllable  "möglich" gives a sense of probability...

I don't understand it.

If the new info doesn't help, I can wait for a moderator to check the dates for me.

Thank you again,

Merry Christmas

[Torsten]

Please tell us your federal state so that a mod from the right cable company can contact you directly. Even Merry Chrismas to you and your family.

[anasmatic]

Thank you,

It is Bayern 80992.

Kunden-Nr. ***

Regards,

Edit: @anasmatic Customer number removed for data protection reasons. Please do not post any sensitive data publicly. The data are only ever requested by a mod via PN.

[Stephan]

Hi anasmatic,

we can have a look on that.

Please send me a private message with the following information:

- your full name

- your full address

- date of birth

- customer number

- e-mail address

- the link of this thread

Please reply here when you have sent the private message.

Regards

Stephan

[anasmatic]

Hello Stephan,

I sent the private message with my information.

Thanks

[Nancy]

Hello anasmatic,

how did you terminate your contract back then?

Best regards

Nancy