Contract change stuck

[hz2]

Hi,

I have updated my contract from 100Mbits/s to 500Mbits/s. As per vodafone it should have been activated on 27th May, but it is still stuck. I can see old contract in meinvodafone account as well. I am using my own fritzbox 6660. Does any one have gone through similar issue or know any solution to this? Vodafone is doing round robin between contract and technical department. They cannot figure out what is the issue.

Regards,

Hemant

[RobertP]

did you perhaps signed a second contract?

[hz2]

I dont think so. because I have receieved letter in online documents about tarif change where they are mentioning old contract will be cancelled in 14 days. 

[RobertP]

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@hz2  schrieb:

where they are mentioning old contract will be cancelled in 14 days. 

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so you signed a new contract instead upgrading the existing one

[hz2]

Does this mean both contracts will be active? I am okay if this is new contract as long as the new contract is activated. They said change date would be 27th May, so shouldnt the old contract be cancelled and internet should stop working? 

So considering I did a new contract, what should be the way to activate this? I havent received any activation code as such. Also I factory reset the Fritzbox and after reboot it connected without needing activation code. seems they still have the mac of the device registered.

[RobertP]

seems your old contract is still active

I would revoke/cancel the new contract and upgrade the existing one

https://www.vodafone.de/hilfe/alles-zu-retoure-widerruf.html

[hz2]

Ohkk, I will call vodafone and try to do revoke/cancel and upgrade the existing one.

Thank you for your help.

[RobertP]

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@hz2  schrieb:

Ohkk, I will call vodafone and try to do revoke/cancel and upgrade the existing one.

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why not trying online first:

https://www.vodafone.de/hilfe/alles-zu-retoure-widerruf.html

[hz2]

yes, I triggered the cancellation online. I will wait for the response. Thank you.