Contract cancelation

[NikolaD]

Hi, I want to cancel my contract because i keep having problems with the internet connection, and altho your chat bot said that you will call me, I waited for the half of the day to be near the router, and changed my plans, my phone did not ring.

I also created a ticket on the forum, last saturday on which I'm still awaiting response. 

Today I'm again having trouble with the connection, and since I work from home my and my family's livelihood depends on a decent internet connection, which I tought was given in the year 2022, but obviously I was wrong.

I cannot aford to have bad internet and almost no customer service, please tel me what should I do to make cancelation official

[reneromann]

You can cancel the contract to the end of the minimum term.

An earlier termination just because you are unable to communicate with the (German-only) support is not possible. It's up to you to get yourself the needed translators on your own expenses as sole contractual language (and thus also sole support language) is German...

[NikolaD]

you are being incredibly rude. How on earth did you come to the conclusion that I was not being able to comunicate on German? Not only did I wait by the phone, but I had my german friend wait with me just because of this. I would give my best to let as many people as possible know how unprofessional and isulting you are. 

tw4t