Contract Cancellation Request

[ozguf]

Hello,

Could you please guide me through the steps to cancel my existing contract (verftragsnummber: XXX) since I no longer want to continue with Vodafone and I already signed a contract with a new internet provider?

I've been trying to login/ register in the meinvodafone portal, but it does not accept my credentials and it was impossible to renew the password. Since I do not know my password, I was not able to reach you via Customer Service as it also requires the credentials while sending the message.

Kind Regards,

Edit: Customer number removed for data security. Please do not post personal data open. Thanks Torsten

[Torsten]

Since you are posting here in the cable internet area, you can simply fill out, sign and submit a porting order to your new provider. He then takes care of everything else.

[ozguf]

Thank you Torsten.

Actually, I had to create a new account to be able to post a message here to get support.

I already asked/ ordered my new provider about the cancellation of the contract but I wanted to ensure that nothing will go wrong and wanted a confirmation from here as well.

Kind Regards, 

[Torsten]

The term and the latest receipt of termination are stated on your invoice. If you are still outside the notice period, you will receive a confirmation of termination from Vodafone a few days after receiving the porting request, stating the time of the end of the contract.

[reneromann]

But be aware that the notice period usually is 3 months to the end of the term - in case this period has already passed, your contract has already renewed and there's nothing that you (or your new provider) can do about it.

And there is also no "immediate" cancellation - you can only cancel to the end of the term whereas your cancellation notice (in German language) -or- the porting request (by your new provider) has to be received at least outside of that notice period (e.g. at latest 3 months before the end of the term in case your notice period is 3 months).