Changing the address of the internet service

[Sodaphone]

Hello,

I hope you are doing well.

I am planning to move, is it possible for my contract (Red Internet & Phone 50 Cable) to change my address? I believe there is Vodafone connection at my new place.

I'd be happy to provide more information in a private message, please let me know who to contact!

Best regards

[Lars · Accepted solution]

Hi Sodaphone,

take a look at this post. This also applies to normal moves within Germany. Does this help you?

Best regards

Lars

[Sodaphone]

Thanks for your reply! I'm a bit confused:

1. Is this form for cancelling the contract? Or is it for moving the service to a new address?

2. Can I do it before my contract ends (i.e. 2 years)?

3. After putting in the new address, can I still use the internet service of my old contract at the new address?

[Lars]

Hi Sodaphone,

this is the way to inform your move. Your contract will move with you if we can provide service at the new address. This is independent of the contract period. Have you tried it?

Best regards

Lars

[Sodaphone]

I see, thanks! I'll try it out and I'll post another question in case I encounter more difficulties.

[Thomas]

Hi Sodaphone,

okay, so we can close here?

Regards

Thomas

[Sodaphone]

Yes, thanks a lot!