Cancelation of the contract

[Nikita199]

Der Vodafon support team,

I booked DSL internet a couple of weeks ago,  but so far haven't received parcel with modem,

Now I've already connected to another provider and just want to cancell my previous order, but I relly don't know how

I've called on your support line but noone wanted to talk in English

How can I cancell my order?

Customer number: ***

Edit: @Nikita199 Deleted customer number

Thank you

[Stephan]

Hi Nikita199,

welcome here to our Community.

Did you already send a revocation via our contact form?

Regards

Stephan

[Nikita199]

Hi Stephan,

I simply don't have "Telephone number or delivery note number *" and can't fill the form

[Stephan]

Hi Nikita199,

okay, then please send me a private message with the following information:

your name

your address

date of birth

last four digits of the IBAN

e-mail address

the link of this thread

Please reply here when you have sent the private message.

Regards

Stephan

[Nikita199]

Hello Stephan,

sent

[Stephan · Accepted solution]

Nope.

Please try again and contact me here in the thread.

Regards

Stephan

[Nikita199]

retried 🙂 

[Stephan]

Hi Nikita199,

thanks for your pm.

As I can see, the router was sent to you on July 13 but this device came back three days later. Did you rejected the parcel?

Regards

Stephan

[Nikita199]

Yes, reject please

[Stephan]

Hi Nikita199,

okay, initially you wrote that you didn't get anything from us, which can't be correct since you rejected the delivery.

But this isn't enough to cancel an order, you also have to do such things in writing. As a gesture of goodwill, I'll take care of that and you'll get a confirmation.

Regards

Stephan