Cable connection is not activated
marcusknight8
Daten-Fan
Daten-Fan

Since relocating to my new address (Bavaria to Berlin) and porting my cable internet, my cable has not worked at all and calling customer services or talking to advisors in the store has been a complete nightmare. I just need a techician to verify why my cable line is not working and how to fix it? This has been going on for almost 2 months now im so over this non-sense, so this is my last chance before I seek to cancel or take legal action to gain lost services paymentss. 

2 Antworten 2
reneromann
SuperUser
SuperUser

Have you ever notified the service hotline IN GERMAN LANGUAGE and asking for a technician?

Peter_Co
Giga-Genie
Giga-Genie

The stores are NOT part of the support system, they are operated independently by 3rd parties, making their money with selling contracts. For support in English, use the Facebook or Twitter contacts listed here:

 

https://forum.vodafone.de/t5/Willkommen-in-der-Community/Änderungen-in-der-Vodafone-Community/td-p/2...