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Apartment Change Kabel to DSL. Help with canceling Kabel
ykondo
Smart-Analyzer
Smart-Analyzer

Hello,

I moved to a new apartment early May. At my old apartment, I had Vodafone Kabel for over 2 years, but at the new apartment there is only DSL available so I went to a store and got Vodafone DSL set up at the new apartment. I was told to contact the store again once DSL internet was set up so I could cancel my Kabel contract at the old apartment, but I am being ignored continuously and I really would like some help on this. I do not want to be paying for internet I am not using at my old apartment. I am still with Vodafone and therefore, I don't quite understand why it is so difficult to cancel the old internet contract. Any help would be greatly appreciated.

1 Antwort 1
Thomas
Moderator:in
Moderator:in

Hi ykondo,

 

the easiest way is to report the move properly first. You can also indicate that you already have a DSL contract.

 

Regards

Thomas

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