Adding cable contract to my Vodafone account

[Teltow_user]

Dear Community,

Sorry for english first.

Here is my problem

1. Customer number : *****************

2. Location : Teltow

3. Background : I succeeded the cable contract after the previous tenant and got customer number and activation code

4. Problem : When I tried to add the contract with the customer numer and actiavation code it is always eventually failed

5. Request : Could you let me know how I add the contract to my account so that I could change my bank account to pay for automatic mothly payment. My bank, VIVID, recently migrated all old account to new account and I really need to change the bank account for next month payment.

Thank you in advance

@Teltow_user > Customer number deleted for data protection reasons

[R4mona]

Good morning @Teltow_user ,

Of course we will not leave you alone with your request. Let's find out together why you can't add your cable contract to MyVodafone. Please be so kind and get in touch using one of these contact options. We will then be happy to help you find a solution.

Kind regards
R4mona

 

[Teltow_user]

I already did every options you put here.

Since I cannot speak Deutch making a call is almost impossible.

TOBi is kind but it cannot understand the complex issue like this.

So finally I asked the solustion in this community

[DennyW]

Hello @Teltow_user 

Of course TOBi cannot process your request. Try WhatsApp again and write that you would like to speak to an employee. They can also help you in English.

Kind regards
Denny