Adding DSL Contract to My Vodafone Account

[Kechrs]

Hello 

I already have a MyVodafone account associated with my mobile contract, and I wanted to add my DSL to the same account so I can check my bills etc. In fact I have 2 DSL contracts I want to add.  

In order to do so I need to enter my  DSL online registration codes which I don't have. 

How I can retrieve this Registration Codes? As they are old contracts, I don't have the respective papers. 

Thanks for your swift response

[Stephan]

Hi Kechrs,

please note that you have cable contracts. If you want to register please select cable not DSL. Then it should work.

Regards

Stephan

[Kechrs]

Thank you it worked for the contract ending in xxxxx6668. Question -> Can I have access in my bills back from 2019 ...as it seems that gets back to 12 months, where in my Cell contract goes back to 2019 .... Is that possible somehow to receive billing history as one off request from your database history if not possible in the portal?

For some reason though it didn't work for the contract ending in xxxxx7907 , when I have enter the contract number and the activation code provided , then the portal notified me that something is wrong and then blocked me for 24 hours ....

[Lars]

Hi Kechrs,

correct, only the last 13 months are stored. I will send a copy of the invoices from 2019 to your email address.

You only get one internet and phone contract in the MyVodafone. For the second contract, you would have to create a second account for the MyVodafone and enter the activation code from the 7907 there.

Best regards

Lars

[Kechrs]

Hi Lars,

Thanks for the swift response . I will create a new account for the 2nd contract. 

Appreciate the support on providing the 2019 invoices as one off. 

As I need the invoices for Tax purposes, may I ask also the 2 first invoices for 2020 , Jan-Feb

Also I need the historical invoices for the contract ending in 7907 from Jan 2019 up to March 2020.

I believe by having these we can close succesfully the loop of the request. 

Kind regards

[Thomas]

Hi Kechrs,

the copies have been sent.

Regards

Thomas

[Kechrs]

Thank you Thomas .

Indeed I received the copies for 2019 invoices for contract xxxxx6668 . 

As per my last note, can you also send me the 2019 invoices by email for the contract  xxxxx7907 as well. 

Thanks in advance

[Nancy]

Hello Kechrs,

I'll be happy to send you the bills. Please verify your e-mail address and then report back here in the thread.

Best regards

Nancy

[Stephan]

Hi Kechrs,

the invoice copies are now on thei way to you via e-mail.

Regards

Stephan

[Kechrs]

Hi Stephan,

I have not received the invoices in my Email account. 

Can you please double check?

[Lars]

Hi Kechrs,

I will send the invoices from 2019 for the 7907 again. Please let me know by Monday if they have arrived.

Best regards

Lars