Activation code and cable box not recieved

[Jigar]

Hello,

I got the a letter for "Ihre Bestellung" with Kundennummer and the Vertragsnummer. But I have not got the activation code (I already asked two times). Also, I didn't get the router yet. My contract starts from 01.04.2022

Could you please help me with this issue?

Best wishes,

Jigar

[Anett]

Hello Jigar,

welcome to the community. 🙂

I will be happy to help you with your request. Please be so kind and tell me from which state you come.

Best Regards

Anett