RED Internet und Phone 100 Cable - NO INTERNET

[Shekinah]

Hallo,

I received my router last Saturday. I connected the cable to the data port and tried to access via WIFI but no internet connection. I tried calling the customer service hotline several times but I was only hanged-up because I am an English speaker. Before I finish explaining my concern, the other line is cutting the call off. I am new in Germany and I could not speak and understand well in Deutsch. I hope somebody can help me fix the problem.

Thank you very much in advance.

[Jens]

Hello Shekinah,

no problem, we help you there. 🙂

Did you have a antenna socket with 3 or 2 connections? If it have 2, have you connect it with the antenna sockets adapter?

Have you wifi ordered and can you ceck the connection with ethernet?

Regards

Jens

[Shekinah]

Oh finally....

Thank you Jens for the message.

I have 3 connections. I connected the cable in the data port to router.
I am using mobile then, so I tried to connect via WIFI.
I was able to get an access to the WIFI but no internet connection.
The cable were fix very well therefore no reason for loose connection.

I hope this will be fixed as I need an internet soon. But if it takes more time, I'd rather cancel the contract.
How long do you think can send a technician to check the problem? I am available Monday at 1pm

[SebastianSe]

Hello Shekinah,

Please send me your full name, address and customer ID via a private message. After that I will check your connection.

Kind regards,

Sebastian

[SebastianSe]

Hello Shekinah,

Thanks for private message.

Could you please send me a picture of your cables and devices? I would like to check if everything has been connected properly.

Kind regards,

Sebastian

[Shekinah]

Hello Sebastian,

Thank you for the message and attending to my concern.

Enclosed is how the cables were connected.

No PC yet that is why I am trying to connect my mobile and tablet via WIFI

Thank you for understanding.

Kind regards

[Wallace]

Hi, 

I have given a ticket to our technicians and they will contact you by phone soon.

Regards

Wallace

[Shekinah]

Hello Wallace,

Thank you very much. I hope soon.

Looking forward.

Thank you.

Best regards,
Hazel

[Wallace]

Hi Hazel,

the techs have already tried to reach you without success. Can you please send me your mobile number by private message so I can match it?

Regards

Wallace