Home box doesn't connect

[Ges]

Dear sir madame

I recieved a new homebox including a great abonnement (I hope). I try to connect it, for some days now.

Its a new homebox in my new appartement.

Please help, I tried already a lot.

Can we make an appointement that a technician can come?

I need to work from home and its nessecary that I have internet. Im a healthcare worker, a psychologist with suicideprevention specialisme to help safe peoples live. Especially in ties of Corona there is a lot of work to help people. My boss needs me, and of course the people need me.

Now I dont have internet I cant to the job.

- I have wifi- connection with the router, but there is no internet-connection  (red light  goed on and off)

- I watched all the instruction videos online

- I make a profile and registration

- I try to connect with laptop

- I try to reconnect

- I try to reset

- I waited for more the 24hours

- I had telephone contact already lot of times (see all the numbers below)

- I tried all the cable numbers possible: no connection, no call-tone and phone does not even ring. The message is that the number is not working.

- I try 6 different emails

- I call every day, almost every moment and hour of the day, different cable-numbers. I can not find any technician.

- Last options: email to vs.shopservice,  find people in LinkedIn (CEO, Directors, Public Affairs, Geschaftsfuhrers, Head of sales and CTO) and  try to be in contact with social media.

Do you have any other possible options and can you give me advice what I can do?

Can we please be in contact and make an appointement?

Sincerely

Edit: @Ges  Moved from feedback to the right board. Thread title adjusted. Best regards Kurtler

[Menne99]

call the Hotline, Self Install failed, and a Technican comes to ur Home

Phone Nr.

0800 526 66 25

[Ges]

Thank you for the response.

i try to call, a lot of times. But the number is not working. Please give me another number or try to make an appointement for me. See picture, its just 1 day...

gr

[Ges]

And the rest of the week

[Martin59]

Hi Ges,

please send me a PN with your name, address, date of birth and your customer number

Please let me know as soon as you have sent the PN.

Many greetings Martin

[Ges]

He martin

Thank you so much for responding

I send you a PN,

hope to hear from you

gr gesina

[Ges]

Hi martin,

ich habe ein pn gemacht, ich habe alle geprobiert. Ich mochte gern a techniker termin . Please help

[Claudia]

Hello Ges,

the technician already tries to reach you via ***179. Did you have any calls in the last three days?

Kind regards,

Claudia

[Ges]

Hallo claudia Yes they called me, finnaly, thank you so much! Unfortunatly the problem is still there..

i did everything he told me, I watched all the selfhelp youtube videos also. The internet is not working. this is why i want to make an appointment with a techniker, after 3 weeks of trying everything I really would appreciate if there is somebody coming to my house to fix this finally. If its not working I would like to cancel this abonnement in vodafone and try another company, but I rather stay with you guys.. just please help to make an appointment? Thank you so much

[Moni_GK]

Hello Ges,

I see you've already made an appointment Here, the technician has to come on site.

Best regards

Moni