kabel anschluss problem

[JoshPhillips]

Hi there,

I'm having problems with my Red Internet & Phone 100 Cable connection. 

For the past year I've had a dsl connection without any problems. I've recently switched to a cable connection, but it doesn't connect, and therefore doesn't supply Wi-Fi. 
My property management has said that everything is connected and it should work, Vodafone has said everything is connected and it should work, but it doesn't. 
I live in an older building and have 2 sets of 2-socket connectors (an old and a new one), but neither work. I have been using the multimedia adaptor that was provided with the router, but it doesn't work. Only red flashing lights on the router.
When I signed up for the DSL plan, a technician was sent out to connect my flat to the outside box, but this time there was no technician sent. I guess under the assumption it would work. 
Is it possible to get a technician sent out to investigate for me?

Any help you can provide will be greatly appreciated. 

Cheers, Josh

[ERFD]

Hello JoshPhillips,

welcome to the community 🙂

It's a pity that the connection didn't work right away. We will be happy to send you a technician if there is no signal at the antenna outlet. This sometimes happens that cables are disconnected in the house.

The technician needs access to the house distribution system and information if there are currently people in quarantine in the household.

Please send us the customer number, name incl. address and date of birth of the contract holder by private message.

Write here briefly when the data has been sent.

Regards Fred

[JoshPhillips]

Hi Fred,

I've just sent you a message with the details you asked for 😃

Cheers!

JP

[pRo-Marco]

I would like to get a technician to come and look at it on site and install the connection. If that's okay with you, I need a mobile phone number so we can make an appointment.

Is the house system accessible?

Please note the information on the service charge. If the cause lies within our area of responsibility, the service is free of charge for you.

Due to current developments, we have to take certain precautionary measures. Therefore, we need to know whether symptoms have occurred in your household that could be related to Covid-19. Of course, we don't want to offend you, but on the other hand, we don't want to put more people at risk unnecessarily.

Kind regards
Marco

[JoshPhillips]

Hi there Marco,

I've sent you a private messages with the information you asked for. 

Thanks for your help!

Cheers, JP

[pRo-Marco · Accepted solution]

Hi JoshPhillips,

the technician woll call you to arrange an appointment

Please give me a feedback if everything works out.

Kind regards

Marco

[JoshPhillips]

Hi Marco,

The technician came and was able to fix the problem for me  

It was a matter of my apartment having the wrong cable connection installed. But he was able to swap it for the correct one, and now everything functions as it should.

Thanks for your help on this matter.

Cheers!

JP

[Moni_GK]

Hi JoshPhillips,

that sounds good. May I close here then?

Greetings Moni

[JoshPhillips]

Hi Moni,

Yes, go ahead 

Cheers, JP