faulty router

[Zahra_s]

Hi 🙂 

I've a faulty router. wifi module is not functioning and need to restart router every few hours.

aslo is not possible to change wifi configuration from admin panel.

how could request a replacement for that?

Best

[RobertP]

try a factory reset first

to do so press and hold the resetbutton with a paperclip for 20 seconds

[Zahra_s]

it helps for 2 days and now, wifi diconecting and ping is too high. internet connection is really unstable with wifi

[Gelöschter User]

If the router is broken, please call the customer hotline so it can be replaced. 

0800/1721212 

[RobertP]

and via lan cable the connection is stable?

[Zahra_s]

yes it's, i'm using lan for work for now. also connected temporary access point to it to solve the wifi issue

[Zahra_s]

unfortunately, not able to speak German. this is why asked here to find a solution

[RobertP]

support in english is available via WhatsApp

https://forum.vodafone.de/t5/Vodafone-News/Dein-Kontakt-zu-Vodafone/m-p/1912292

[Zahra_s]

I have called 2 times. they said will check soon but after 1 week nothing happens. 

still using access point to connect to wifi.

what should i do. is there any email address or you are able to replace the router?

[RobertP]

as I already wrote, use WhatsApp

this is a customer to customer forum and nobody is able to replace your router here