Frage
Antwort
Lösung
am 05.10.2022 22:54
Hello guys,
I am new to Germany and my German is still pretty weak, and apologized for writing this in English.
Recently, I applied for Vodafone Red Internet & Phone 250 Cable. I received the Vodafone station router and connected it according to the instructions given in the box. Also, I have registered on https://kabel.vodafone.de/ using my 'customer number' and the 'activation code'.
However, the Internet does not work. My Kable-box is blinking red all the time and the web interface always shows no Internet. I've read on the forum that it might take 2 hours to activate after plugin in everything and powering it up, but several days have passed and nothing changed. The cable box is still blinking red.
I have no idea what to do, or did I miss something important? How could I make the Internet working?
Best regards,
Pedro
am 06.10.2022 01:34
in this case - technician has 2 come 2 your home 2 connect your flat 2 the box (in basement normally - german "Hausverteileranlage"
otherwise u would stay offline 4 ever in that flat
am 10.10.2022 13:19
Thanks for the reply!
Do you know if there is any way to get a moderator's attention to see if they can help me get a technician visit?
am 11.10.2022 01:34
unfortunately there will be no support in this community any longer, I think.
u may try the hotline - some agents r able 2 speak english
otherwise use the social-media contacts