Router Fritz!Box 7530 ax MIC (Timeout)

[Ksuha]

Hello all,

I'm a new Vodafone client. I've bought router Fritz!Box 7530 AX and signed contract with Vodafaon . I received SMS about line is connected, that meant that i can plug router and use internet. I followed instruction that was given me at Vodafaon. During setup modem I enter MIC, however in some time I get error message with timeout.
Please help with this, what do I do incorrect ?

Regards,
Ksusha

[Susan]

Hello @Ksuha,

You write that you got an SMS for unlocking. Was there already a technician on site? The technician appointment should have been communicated to you in the welcome letter.

Only after that it works with the router installation.

Please wait for the technician appointment.

Kind regards,

Susan ^spd

[Ksuha]

Hey, 

I had appointment on 5th of September from 13:00-17:00, I was waiting him at that time , but nobody was knocking at appointment time . I received sms at 14:00 of 5th September , it says :

Liebe @@@@ @@@@@, es tut uns sehr leid, dass die Anschaltung heute nicht geklappt hat. Damit es mit Deinem DSL-Anschluss so schnell wie möglich weitergeht, klick bitte auf https://www.vodafone.de/anschaltung-dsl/check-and-care/?urlIdent=62059d521998bb197b266949062f296b2a0... und leg die nächsten Schritte fest. Freundliche Grüße, Dein Vodafone-Team.

link inside SMS already activated.

What do i do next ?

Regards,
Ksusha

[Susan]

Hey @Ksuha,

here should be a look into your customer account, so that you know concretely how it goes on now.

The community is now a pure customer-help-customer forum.

Write to our service team on one of the following channels.

The colleagues are happy to help.

Here it goes

* on Facebook: https://www.facebook.com/vodafoneDEservice

* on Twitter: https://twitter.com/vodafoneservice

* via contact form: vod.af/kontakt

Further contact options: https://forum.vodafone.de/t5/Vodafone-News/Euer-Kontakt-zu-Vodafone/td-p/1912292

Many greetings

Susan