Cannot login into my new router

[syzygy]

Hello, I just received a new router with a new contract from Vodafone. The router is Vodafone TG3442DE model.

I connected to the WLAN from the router (Vodafone-****) and then I went to 192.168.0.1 on Brave browser. 

On this page, the username 'admin' has been grayed out and when I use the password written on the back of the router, I get "wrong username or password". Since username cannot be changed, only password could be wrong but I have used the password on the back of the router and I have verified multiple times that I am not making any mistakes.

I have reset the router as well by pressing the hidden button until the LEDs on the front flashed. Even after doing this I cannot still login into the router using the password from back of the router.

Thanks in advance.

[Kurtler]

There is no more individual support here in the forum. Support in English is available via WhatsApp 

The forum is now just a customer helping customer forum.

Best regards Kurt

[syzygy]

Thanks @Kurtler . I was hoping somebody from community has faced this problem and might have a solution. 

And thanks for the WhatApp tip, I'll reach out to Vodafone via that channel.

[RobertP]

have you used the correct password for admin or have you used the wifi password by mistake?

also take care off 0 vs O and B vs 8

[syzygy]

Yes, I tried both passwords just to be sure and wherever possible I have swapped these 'problematic' characters as well. No luck.

Could it be that I have to physically connect an ethernet cable to the router and I cannot login using WLAN?

Thanks @RobertP for your time and attention.

[syzygy · Accepted solution]

I tried logging in after connecting the router through a ethernet cable and I could log in just fine.

While connected to WLAN I couldn't login. So a tip to keep in mind for anyone facing similar issue.

[J0hann]

Hallo @syzygy,

since a solution has been found, I'm closing the thread.

BR J0hann