Aris Router Overview and static DHCP

[mrmemory]

Today I had my Aris router replaced as I could not connect to internet anymore. Now the issue is resolved but when I logged in to the configuration to set up my own network, I noticed that none of the device is listed in the overview page even if there are several devices connected  both with WIFI and LAN. I am also not able to assign static DHCP: devices cannot be selected from a drop down as usual and even if I add the MAC address manually the device does not get the IP assigned. Before  I reset the router and restart does anyone have any suggestions?. Thank you.

[Moni_GK]

Hello mrmemory,

which router did you have before? In which state do you live?

Greetings Moni

[mrmemory]

I had the same Arris Router (and I am thoroughly familiar with the configuration settings). The firmware version of the new router is 2.0.17-IMS-KDG.  I live in Berlin

[Moni_GK]

Hello mrmemory,

I would be happy to take a look at the line. Please send me a PN with your customer data (name, address, customer number and date of birth).

Please contact me again when you have sent me the data.

Best regards

Moni

[mrmemory]

Hi Moni_GK,

I have sent you a private message with the information you asked for.

Thank you.

[Wallace]

Hi,

I have tried something. Can you please see if it helped?

Regards

Wallace

[mrmemory]

Hi Wallace

thank you for trying. Unfortunately nothing changed. The connection is also very unstable and the router reboots frequently. I can obviously try to reset the router but I am not sure if that will resolve the issue. Thanks

[Wallace]

Hey,

please try a factory reset and if that doesn't help, I'll replace the router.

Regards

Wallace

[mrmemory]

Thank you. I will try that option and will let you know. Shall I do a factory reset via the web interface or with the reset button? Thanks.

[Wallace]

Hey,

it shouldn't matter. You can test both variants.

Regards

Wallace