how to cancel a contract cancellation

[AngelaJ]

How can I stop the cancellation of my mother's home phone and internet service. Originally, we requested that the contract should be terminated on the 1st of December 2021, but now would like to continue the existing contract as is. The kundennummer is XXX.

Thank you and hope that somebody from customer service can cancel the contract termination request. 

Edit: @AngelaJ Customer number removed, please do not post this publicly.

[haegar2609]

Hello @AngelaJ actually that take Time till a Moderator can work at this Thread. If you want have it faster, please try to call Customer Service by Phone. If u get a Person of Customer Service, ask about someone which can talk to you in English. I guess you understand German Language. The Menu about Phone Service is only in German Language.

Best Regards haegar2609

[Andre]

Hey AngelaJ,

stopping a cancellation with less than 2 weeks notice is not always possible.

But I'll try my best.

Please send me a private message with the customernumber & customerpassword.
Therefore click on my name / avatar -> then the big red button on the right side.

Cheers.
Andre