New DSL connection need extra help from technician. Just plugging in hardware not working

[NewConnectDSl]

Hallo,

Recently we ordered new internet connection. We receive all hardware and make setup as described. But no internet connection.

Seems like we need technician to come and make some setting at home. Our neighbors say this much.

How to make this arrangement? Tried calling customer service, but they told can't find our account details 

[Susan]

Hello NewConnectDSl,

thank you very much for your message.

The community is a customer-help-customer forum only.

In your case, access to the customer data is necessary.

The best way is to contact our service team on one of the following channels.

The colleagues are happy to help.

Here it goes on:

* on Facebook: https://www.facebook.com/vodafoneDEservice

* on Twitter: https://twitter.com/vodafoneservice

Further contact options: https://forum.vodafone.de/t5/Vodafone-News/Euer-Kontakt-zu-Vodafone/td-p/1912292

Best regards,

Susan