am 23.09.202216:41 - zuletzt bearbeitet am 23.09.202217:04 von CommunityTeam
I am moving to a new home so i need to change my DSL connection from current address to new address. I have tried to change it via online/app but i get an option to select a new term which is ok for me but when i get the vertgragzussamenfassung it shows for new price for my DSL which is 42,98 but whereas i pay 32.97, because of this i did not accept the email. I called to support via phone and the supporter helped me schedule the address change with the same price but i never received a confirmation email. I got another call today, and the supporter asked me to accept the email and he sent me. a new email which consists a new summary for mobile contract and DSL contract which is confusing. I have cancelled my mobile contract and after 88 days it should be done. I am not sure what should i accept now.
Can someone please help me in shifting my DSL address asap ?