My internet connection has being bad for a week by now and i cant find support in english

[eric2021]

My internet connection has being bad for a week by now and i cant find support in english, I have 2 classes of german because my internet simply stopped working and today I had to be released from work because my connection was so bad that i could not attend any meetings, vodafone does not offer support in english and im stuck with a 1000gi plan which when is good delivers maybe 200 and even worse now that the connection is unstable and faulty.

Any ideas of how could i get some support from the vodafone without speaking german? 

[Tina · Accepted solution]

Hello eric2021

first of all welcome to our community. Nice to have you here.

Before I can help you, let me know in which state you live. Please answer the following questions:

Which modem/router do you use? (e.g. Hitron)

Do you use a rental device from us or do you have your own device?

Which error occurs? (Speed too low; Packetloss) Send also screenshots of speed tests (with date and time) and tracerts/ ping plotter measurements in case of packetloss or ping problems.

How is your end device connected to the modem? (LAN; WLAN; additional router; PowerLAN)

Which browser do you normally use? (e.g. Firefox)

Which operating system do you have on your computer? (e.g. Windows)

Beginning and period of the disturbance (e.g. since beginning of April; only in the evening)

Upload a screenshot of the signal values. You can find them in the user interface of your cable router via 192.168.0.1 or via 192.168.178.1 for the Fritzbox.

What measures were taken by the fault?

Best regards

Tina