Kabel Internet drops connection

[anasmatic]

Hey guys,

I'm not confident in my German yet so I need support in English.

My internet connection drops alot,

On my wife's phone every hour she experience alot of disconnects.

Me I experience hickups in connection, apps like Twitter and Master Class loads content for five minutes ! But if I use the web they are working fine.

I'm on Kabel , Red internet and 500 phone.

The experience was horrible comparing to previous Provider that I tried to cancel my contract but looks like we are stuck together for two years.

But If you can fix this I will continue my contract.

Please help.

[anasmatic]

Thank you for taking the initiative,

Regarding the old Kabel Router, shall I drop it at any Vodafone branch ?

[Claudia]

Hello anasmatic,

please don't use a shop for that. Send the router to this address:

Vodafone Kabel Deutschland GmbH

c/o DHL Paket

Am Tower 222

90475 Nürnberg

Kind regards,

Claudia

[anasmatic]

Thank you for the new router,

It works better now.

I followed the return instructions sent with the new router and already shipped the old router back.

Have a good weekend.

[Claudia]

Hello anasmatic,

excellent :). As the new router helped, I will close your thread now. If there is another issue please make a new one.

Kind regards,

Claudia