Internet langsame ung grosse PING

[MichalTruhlar20]

Sehr geehrte Damen und Herren, ich bitte Sie um Hilfe. Seid zwei Wochen, ist meine Internetverbindung jeden Abend sehr schlecht bzw. deutlich langsamer als Nachmittags, cca. 50% langsamer (PING: 100ms+) . In online Spielen habe ich dadurch auch einen sehr hohen Ping. Das Problem faengt meistens gegen 18:00 Uhr an. Ich habe schon versucht das Modem zu reseten und das Netzwerkkabel direkt in den PC zu stecken. Dies hat leider nicht geholfen. Ich waere ueber jegliche Hilfe dankbar.

Kunden-Nr. xxxxx
Red Internet & Phone 200 Cable Aktion
xxxxx

Selb 95100

xxxxx

xxxx

Edit: persönliche Daten entfernt. Bitte niemals persönliche Daten in einem öffentlichen Forum posten.

[MichalTruhlar20]

Here is example from one of my online games. This latency is unacceptable and unplayaple. So pls tell me where is problem? 

[Manu]

Hi MichalTruhlar20,

your connection area is not too busy.

Please make a ping plotter to different destinations, also to one of your games.

When did you perform a factory reset on your router? It is online since 8 days.

Best Regards, Manu

[Minkowski]

Hi Michal,

my advice: cancel your contract. Follow these steps:

1. Download app from breitbandmessung.de (it's from the German Gov)

2. follow instructions (you need 10 measurements on two days)

3. the app gives you a report

4. Send that report to Vodafone telling them they have 2 weeks to fix it otherwise the contract is canceled from your side.

Here some useful links:

https://www.aboalarm.de/blog/internet-und-telefon/sonderkuendigungsrecht-dsl/

https://www.recht-finanzen.de/faq/4834-sonderkuendigung-eines-dsl-vertrags-von-vodafone

@ Vodafone Admin:

Absolut unterste Schublade...das kann man dem Mann shcon als Option erklären, oder?

[MichalTruhlar20]

Hi, last time i rest my router is yesterday, before that 8 days back yes, i stop doingt it becouse it wont help.

Here is some examples from ping plotter, but i don kwon how to make ping plotter from one of my games, so here is screen from one of my games that show latency. And this is bad. Pls dont tell there is no problem and my connection is ok, becouse there must be some problem, i pay 200/mb internet. Maybe some problem inside my router? So can you help my some how or this bad conncetion is standart from vodafone services and i must cancel my contract?

https://share.pingplotter.com/ZuhYi718Ndk.png

https://share.pingplotter.com/aW7u4bvqwgy.png

https://share.pingplotter.com/gYnkG9ggsPD.png

[MichalTruhlar20]

Test of my connection

[MichalTruhlar20]

Another test

[MichalTruhlar20]

Here is example from ping plotter from afternoon when is everything ok.

https://share.pingplotter.com/GEjvYwUZrYL.png

https://share.pingplotter.com/XsLtGtFYbn3.png

[MichalTruhlar20]

Hi, here are some another examples from ping plotter ( another day, another tests), first one is one of my online games. I think there is clearly see there is something wrong whith my connection. There is big diference between afternoon and evening. I hope this is good example for you and you too now see i have some problem witch my connection. Thank you

https://share.pingplotter.com/JQ9ZR3CPEPJ.png

https://share.pingplotter.com/hoACpa6oYPB.png

https://share.pingplotter.com/8xxdFXjTmpQ.png

[Manu]

Hi MichalTruhlar20,

so I can't see anything at the line with the best will in the world. I just checked everything once again, there are also no abnormalities at the broadcasting station.

We can exchange the router and see if it gets better.

What do you think?

Best Regards, Manu

[MichalTruhlar20]

Hi, yes whe can try change router maybe it helps, its worth a try. But i must ask you look at the ping plotter test, do you see there is some abnormalities whit my connection? or this results ar normal?