Hotspot problem
Ionut1
Netzwerkforscher
Netzwerkforscher

Hi,

I bought a 30-day ticket on April 16th and it worked for about a week (of course with little problems - it worked 1-2 hours and then 10-20 minutes break) and now it does not work at all.

The Hotspots near me are: 

HH-3-3226218
HH-3-3226802
HH-3-3500511
HH-3-3255545
HH-3-3239342

1 Akzeptierte Lösung

Akzeptierte Lösungen
Claudia
Ex-Moderator:in
Ex-Moderator:in

Hello Ionut1,

 

please send me a phone number so I can make a task for the second level. The colleagues will check everything from our side and try to solve the problem with you. Don't forget to reply here after you sent the number.


Kind regards

Claudia

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Lösung in ursprünglichem Beitrag anzeigen

33 Antworten 33
Ionut1
Netzwerkforscher
Netzwerkforscher

1

Ionut1
Netzwerkforscher
Netzwerkforscher

2

SebastianSe
Ex-Moderator:in
Ex-Moderator:in

Hi lonut1,

 

I would like to take a look at this.

 

Are you still able to connect? Do you receive a message during the process? Have you tried different devices?

 

Kind regards,

Sebastian

 

 

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i have tried with my phone and also did not work   " an authentication error occurred "

 

Ionut1
Netzwerkforscher
Netzwerkforscher

and when I try to connect from my laptop I get "limited access"

Ionut1
Netzwerkforscher
Netzwerkforscher

and

ERFD
Ex-Moderator:in
Ex-Moderator:in

Hello, Ionut1,

 

The ticket itself is only valid for one device. Which one did you use to buy the ticket? What is the MAC. Then I'd like to look it up. Please send me the data by private message. Also the ticket ID.

 

Greeting Fred

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Ionut1
Netzwerkforscher
Netzwerkforscher
Ticket ID and mac you find it in first attachments
And i know the ticket is valid onli for one device
I only want to say that i can not connect with any device to hotspot
Please look to all attachments and tell me if you want something more.
Ionut1
Netzwerkforscher
Netzwerkforscher
I see nobody care....
At least restart the router maybe will fix the problem.