[English]Canceling Wi-Fi Flat

[SerenaLi]

Hi there,

I ordered a WLAN-Hotspot-Flat in July. However, I have never received the contract by mail. Today Vodafone take the monthly payment 19.99 euros from my bank account even though I have never registered the contract. Please help to cancel whatever contract that is and please return the money. Thanks!

Yuanyue

[Thomas]

Hallo SerenaLi,

let's take a look. Send me your customer number, name and address in a private message.

Afterwards you answer again here.

Regards

Thomas

[SerenaLi]

Hi Thomas, thanks! I've sent a message to you. Not sure if you have seen it. Let me know how I can help. Thanks!

[Thomas]

Hi SerenaLi,

without the requested data I cannot check anything. Please send me the data by private message and then we'll see further.

Regards

Thomas

[SerenaLi]

Dear Thomas, I have sent you a message in December long time ago but I still got charged. for January and February. Please check!

[Nancy]

Hello SerenaLi,

I'm not Thomas, but I looked anyway. Your contract is cancelled and the confirmation by mail is already on its way to you.

Best regards

Nancy