Canceling "WLAN-Hotspot-Flat"

[zieppa]

Hello there, 

I'm sorry for not writing to you in German. Hope that's fine. 

Last night I subscribed to a monthly WLAN-Hotspot-Flat subscription under the impression that I can temporary use it until I get my home internet set up. Then when I realized that I need to wait a few days, I went on with the hourly ticket and realized that the speed is not what I want. 

I wonder how can I cancel this subscription as well as any sorta planned installation (an email says so)? It's not yet in my contracts section of meinevodafone account.

[Grit]

Hello sepehr,

you just booked the contract last night? In MeinVodafone it only appears when you have added it, but you need the contract data. These will still be sent to you.

You have now decided that you do not want to have the booked package after all?

Regards

Grit

[zieppa]

Hi Grit,

I just read my message above and well, it's clear I was having a very nice morning. Sorry for not being clear there. 

Right, I booked the contract last night and I do want to cancel the package and avoid any sorta "installation" at my place as the email screenshot above suggests. 

Thank you so much for your reply and following up on this. 

[zieppa]

To answer my question here, you should submit a request to Vodafone including the customer number, "contract number" and personal information including firstname, lastname and address.

The request can be sent to an email to cable-run@vodafone.com, a phone call to 08002787000 or a letter posted to:

Vodafone Kabel Germany Sales and Service GmbH,
Customer Service,
99116 Erfurt

 More information can be found on this support page.

[Tina]

Hello sepehr,

I'll take care of your revocation. Send me the following informations in a private message:

full name

address

date of birth

last 4 numbers of your IBAN

Write a short reply here afterwards.

Best regards

Tina

[zieppa]

Done. Thanks for taking the time.

[Tina · Accepted solution]

Hello sepehr,

I've revoked the contract. You'll get the confirmation by mail.

Best regards

Tina

[zieppa]

Much appreciated!

[Tina]

Hello sepehr,

you're welcome . As your request is solved, I will close this thread now.

Best regards

Tina