TV: Die Frequenzumstellung geht weiter. In unserem Blog findest Du alle relevanten Infos. Klick hier.
I just arrived in the US and I paid 10 euros for a service that should supposedly give me 500 MB during my stay. Unfortunately, I have no internet, my theory is that the APN of my phone is not configured correctly (the MCC is set to 262 and the MNC to 02, when I believe they are supposed to be 310 and 260, respectively). The problem is that my model is not listed on the Handy-Konfigurator webpage: https://www.vodafone.de/hilfe/handykonfigurator.html
My phone is a Xiaomi Redmi 5 plus. I have tried other models but then I don't get anything.
Which APN is stored in the settings of your phone? Our APN is web.vodafone.de.
The device is not from vodafone, so i can`t help you in this regard, which affects other settings for APN. MCC and MNC is correct with 262 and 02.
my APN is configured as follows:
Name: Vodafone Internet
APN type: default,supl
APN protocol: IPv4/IPv6
APN roaming protocol: IPv4/IPv6
Everything else is either in "not set", "unspecified" or "none". The device is connected to T-Mobile. And I do have the roaming activated. Even, if I turn off the wifi there is a 4G label on top of the screen. In my "Mein Vodafone" app I still have 691 MB for "Im Inland" data and the 500 MB for "Im Ausland" data. But web pages seem to never load. I would greatly appreciate if you could help me on this one.
thanks for the attached screenshot.
The part under "Im Ausland" can be translated with "Highspeed-volume in Turkey" thats why I'd like to check the booked roaming options for your SIM.
Please send me a PN with your mobile number and your customer password.
Thanks in advance
I already sent you a PN with my phone number. By the way, this was the SMS I got as soon as I landed:
"Du bist in der USA oder in Kanada und willst im Internet surfen oder Deine Apps nutzen? Dann hol Dir 500 MB für 9,99 Euro. Das Datenvolumen gilt 4 Wochen in USA/CAN - ohne Abo. Schick zum Buchen eine SMS mit 6565 an die 224466. Weiteren Nachrichten kannst Du jederzeit widersprechen. Freundliche Grüße, Dein Vodafone-Team."
And this is the SMS I got after booking it:
"Lieber Kunde, Ihr/Ihre Türkei/USA/CAN 500 MB ist jetzt gebucht und bis zum 02.12.2018 gültig. Viele Grüße, Ihr Service-Team."
thanks for your PN. I can say that the booked roaming option is fine. It includes data in Turkey, the US and Canada. I think US and Canada is just not displayed in the MeinVodafone app.
I guess using data was not a problem when you where in germany? Judging from your connections before i guess you were able to use the internet. In this case the problem can not be related to the APN settings.
There is one thing which is confusing to me:
I googled your phone and found out that the Xiaomi Redmi 5 Plus only supports the LTE frequency bands 1,3,5,7 and 8.
As far as i know T-Mobile US uses the LTE bands 2,4,12 and 66.
I can see that you are conncted to 4G but can you please try to switch your phone to 3G?