Multiple Charges by Vodafone on account

[NoNetMuchSad]

hi Vodafone team,

There are 2 deductions happening on my account. One is from 'Vodafone Kabel'  and the other is from 'vodafone gmbh'.  I do not have a mobile phone contract with vodafone at all, i see several deductions from Vodafone in my account. I only have an internet/DSL line. Please can you look into this asap, i have never used the vodafone phone service. 

Thanks

NG

[Su]

Hi NG,,,

I will have a look at.

Please give me a pic of you account by PN including your password.

Thanks

Su

[NoNetMuchSad]

hi Y'all,

I was having contract issues and Su totally helped me out! Awesome mod, greatly appreciated!!

Much better than the so called vodafone phone line support or whatsapp support. 

Thanks

Nanda

[BerndD]

Hi Nanda,

thanks for your answer and your positive feedback. I close the thread.

Kind regards

Bernd

[NoNetMuchSad]

Hi Su,

Sorry to disturb you.

I wanted to restart this thread where i had a extra unauthorized contract from vodafone and you helped me to cancel it. 

However the charges were not reversed. I did not receive the approx 500 Euros that i had to receive. 

Please can you help me? Thank you. 

Nanda

[HeikeF]

Hi Nanda,

I talked to Su and she has checked that we have already transferred the amount due to your current account on June 9 th.

If you can´t it please contact us via private message.

Have a nice weekend

Heike

[NoNetMuchSad]

hi Heike,

Thank you, it was actually credited in a different account than I expected, but the amount seems to be lesser than what was deducted from my account. Is there any calculation where i can see this? 

Thanks

Nanda

[HeikeF]

Hi Nanda,

ah, yes I see.

I have now instructed to transfer the missing amount to you.

Thx for your patience and have a nice day.

Kind regards

Heike