English: Verifying account

[fnyru]

Hi, I ordered online a SIM couple of days ago, but until now I still coudn't verify myself. Since Berlin issued resident permit on Passport, WebIDent don't accept that. I've tried to call Vodafone to change verification method but no one asnwerd.

Edit @fnyru: Moved to mobile category.

[fnyru]

Hi, I ordered online a SIM couple of days ago, but until now I still coudn't verify myself. Since Berlin issued resident permit on Passport, WebIDent don't accept that. I've tried to call Vodafone to change verification method but no one asnwerd.

Edit @fnyru: Moved to mobile category.

[HeikeF]

Hi fnyru,

welcome to the Vodafone Community.

Is it CallYa? Then I suggest that you please visit a Vodafone Shop, so that you can be helped with the legitimacy.

Regards

Heike

[fnyru]

I don't think so. Honestly I don't know what CallYa is, since I orederd a SIM via Check24.

The probelm is I don't have the SIM yet, and I have to verify myself first, then they can send the SIM to me. I've already been in shop too, and they told me thay can verify me only if I have the SIM. 

[fnyru]

Is anypne here can help me?

Since I don't have SIM, so I can't go to shop. Also WebIDent don't accept Berlin resident permit.  

[HeikeF]

Hi fnyru,

I like to try that.

Therefore you can send me a private message with your datas and the customer-ID if you have one.

Regards

Heike

[fnyru]

Hi HeikeF,

Thanks for your prompt reply. I sent you a message with details.

Regards,

[HeikeF]

Hi fnyru,

I´ll answer you asap 🙂

Regards

Heike