More than 12 weeks ago (In December), I reported my phone as stolen to vodafone. I was told I would receive my replacement phone in 3-4 days, and I would not be charged for the replacement. I was also told via email on a separate instance I would be fully refunded 250eu for the calls abroad and third party services used by the person who stole my phone.
It has now been nearly 3 months since then, I have not received my new phone, I was charged 70eu for the replacement even though I was told I would not be, and I have not been refunded for calls abroad and services that were not made by me. A vodafone employee promised me 2 months ago I would be refunded, but I have not yet been.
I also haven't received any reply from vodafone customer service, despite writing repeatedly.
In these last 3 months, I have contactd vodafone at least once or twice a day - calling, emailing, writing letters - I have now tried to get in contact with vodafone over 100 times. Yet, no one has helped me! I never get a response to my emails, my calls do not go through or I get hung up on, and my letters go unanswered.
I demand a replacement phone, and a refund as I was promised, immediately. This has been the absolute worst customer service. It is like vodafone is a scam. If I do not receive my new phone by post to the below address within one weeks, a response to this email within one week, and a refund for the charges within one week as I was promised, I will be forced to press legal action against vodafone.
Edit: please choose the right board - moved from "Internet, Telefon & TV über DSL"
