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Canceling mobile contract because moving abroad
Narangoo
Daten-Fan
Daten-Fan

have left Germany on the 14th of February. Before I leave, I have sent several emails to kontakt@vodafone.com and called Vodafone several times. All the response I got was "wait for a reply". However, I didn't receive a reply from Vodafone up to now. 

Now I am already outside of Germany and with no way of calling Vodafone. I am not sure whether Vodafone canceled my contract. It seems like my sim card is still working. 

 

Could you help me with this issue? 

 

Thank you 

1 Antwort 1
Der-Peter
Ex-Moderator:in
Ex-Moderator:in

Hi Narangoo,

 

I'm afraid no one here can help you with that. There is no right of special termination for mobile contracts when moving abroad.  

 

You can terminate the contract on the regular termination date. The notice period is 3 months in advance. If the contract is not cancelled in time, it will be automatically extended for another 12 months. I can help with the regular termination.

 

Best regards

Der-Peter

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