router not arrived

[arifroni]

Hello

I have made a new contract with vodafone kabel (500MBps). and my contract (this contract is with my wife's name: ***) will start from 15th of october 2019. but i havent received my email/sms with the confirmation of sending of the router. can you please tell me has it been shipped yet? should i write the new kundennummer here?

I (Md ***) already a vodafone kabel 100MBps connection which will be terminated on 27th october 2019. My question is is it possible to use the same router for my new contract? 

BR

Roni/Akter

Edit: @arifroni names removed.

[Tina]

Hello arifoni,

the new hardware will be shipped on the desired date. Unfortunately, you cannot use the cable router of the previous contract.

Best regards

Tina

[arifroni]

what do you mean by the desired date? from my contract starting date?

[Tina]

That's exactly mine. 🙂

Best regards

Tina