change bandwidth and other items in my contract

[luping]

Hi, 

My Kundennummer: ***
I would like to change some items in my contract:
1.Change 400 cable to Red Internet & Phone 32 Cable(29.99Euro per month)

2.Cancel HD premium Cable
3.Cancel Sicherheitspaket

I hope that I have provided enough information that you may require. Pls contact me if anything you may still need, and inform me if above change list being proceeded. 

thank you very much

Community-Team: Deleted customer number

[reneromann · Accepted solution]

1. The speed can be downgraded at the end of your contractual term - so in general after 2 years. There might be an exception if you got a special agreement that you may downgrade after 1 year.

2. HD premium cable can be cancelled every year

3. The security package can be cancelled every month

Please be aware that this is a customers-help-customers-forum, so you cannot ask for any legally binding action here. If you want to cancel anything, you need to send your cancellation in German [as German is the contractual language] using the official methods (e.g. contact form if you are logged in -or- as "usual" letter).