cancellation of contract

[Shreepada]

Hi team, 

My customer number is xxxxx. 

I have reached out to technitians multiple times to get internet connection and the reply I have recieved is to check teh cable connect in 4 of my neighbours to make the connection at my place. This was not possible from me as i dont speak german and hence I would like to cancel the contract with Vodafone. I have written about it through: https://www.vodafone.de/meinvodafone/ website but I didnt see any positive responce. I have been going through this process from 3 months but wasnt useful. Vodafone has deducted the amount from my account from 2 months even though I havent used the internet for one sigle day! Please help me to cancel the contract. 

Regards,

Shreeada

EDIT: Customer account number edited. Boris 

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Translation in German: 

Hi Team,

Meine Kundennummer ist 933785906.

Ich habe mehrmals mit Technikern Kontakt aufgenommen, um eine Internetverbindung zu erhalten, und die Antwort, die ich erhalten habe, ist zu überprüfen, ob das Kabel in 4 meiner Nachbarn angeschlossen ist, um die Verbindung bei mir herzustellen. Dies war von mir nicht möglich, da ich kein Deutsch spreche und daher den Vertrag mit Vodafone kündigen möchte. Ich habe darüber geschrieben: https://www.vodafone.de/meinvodafone/ website, aber ich habe keine positive Antwort gesehen. Ich habe diesen Prozess seit 3 Monaten durchlaufen, war aber nicht nützlich. Vodafone hat den Betrag von 2 Monaten von meinem Konto abgezogen, obwohl ich das Internet nicht für einen einzigen Tag genutzt habe! Bitte helfen Sie mir, den Vertrag zu kündigen.

Grüße,

Shreeada

[pRo-Marco]

Hi Shreepada,

my collegues from the customer-service will check the reports again. If they don't find anything, they will send a technician once more. Please keep me informed.

Kind regards

Marco

[Shreepada]

Thanks a lot for your support. I will wait for the beedback / Technician vist. Have a good day. 

[Shreepada]

Hello Marco, 

Please let me know if you heard anything on this? Let m eknow if there are any progress. 

Regards,

Shree

[pRo-Marco]

Hi Shree,

yeah, I heard something

There should be another technician coming. The ticket has been closed because you don't want a technician. We are going in circles here.

Kind regards

Marco

[Shreepada]

This sounds absurd to me! In the call KableWay the problem is still there and there is no point in sending the technician as we would have to check the connection from 4 different houses to check the drops with their appointment!! We are clearly going in circles and have waited for 5 months (150 days!!!) for an internet connection! This is completely unacceptable customer service you currently have! I am paying for all this for the past months for not having this internet connection. I have spent close to EUR 75 so far on this and not on a single day! I want to do it next time: 

1. Please stop deducting the monthly charges since there is no internet connection
2. Please pay all the deducted amount so far with regards to the internet service 
3. Please disconnect the service and I will send back Vodafone box which is with me 

I have waited for this for long and I can’t go with this headache anymore. Please let me know your plan of action, I would need a solution or money from you in 1 week. Hope you understand my situation of paying for a service every month and not having it! 

Regards,

Shree

[Tobias]

Hey @Shreepada,

well, its not our fault when you didnt want a technician on your site. The collagues tell you that also - if we didnt send you one who's fixing the line it wouldtn be fixed the next years.

If you wanna cancel the contract please wrote a letter to my colleagues from the complaints management. You can contact them via letter under;

Vodafone Kabel Deutschland
Kundenservice
99116 Erfurt

Sorry, but we cant do anything more for you 😞

Regards

TObias

[Shreepada]

Please send the technician and I hope they can fix it! It seemed like Kableway didnt wanted to send and hence I they were not at my place. They were at my plave 2 time in th epast and count fix anything! The problem remains the same! I will wait for the technician and wait for a fix then. Let me know when should I expect them. 

[Claudia]

Hello Shreepada

I made a new task for the technician and I hope they can finish the installation.

Kind regards,

Claudia

[Shreepada]

I am waiting to hear for you. 

Thank you. Shreepada

[Shreepada]

Hello,

The technician at my home to provide the connection and suggested that the connection is only possible with the appointment form 4 of my neighbors with an appointment. This will be a long and tedious process for I do not speak German well to communicate with these people. Moreover this is not my job too. Hence I would ask you to:

1.Please let me know how to cancel the contract

2.Help me to get back the amount I have paid so far, for not having boarding regards

Shreepada