cancellation of contract

[Shreepada]

Hi team, 

My customer number is xxxxx. 

I have reached out to technitians multiple times to get internet connection and the reply I have recieved is to check teh cable connect in 4 of my neighbours to make the connection at my place. This was not possible from me as i dont speak german and hence I would like to cancel the contract with Vodafone. I have written about it through: https://www.vodafone.de/meinvodafone/ website but I didnt see any positive responce. I have been going through this process from 3 months but wasnt useful. Vodafone has deducted the amount from my account from 2 months even though I havent used the internet for one sigle day! Please help me to cancel the contract. 

Regards,

Shreeada

EDIT: Customer account number edited. Boris 

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Translation in German: 

Hi Team,

Meine Kundennummer ist 933785906.

Ich habe mehrmals mit Technikern Kontakt aufgenommen, um eine Internetverbindung zu erhalten, und die Antwort, die ich erhalten habe, ist zu überprüfen, ob das Kabel in 4 meiner Nachbarn angeschlossen ist, um die Verbindung bei mir herzustellen. Dies war von mir nicht möglich, da ich kein Deutsch spreche und daher den Vertrag mit Vodafone kündigen möchte. Ich habe darüber geschrieben: https://www.vodafone.de/meinvodafone/ website, aber ich habe keine positive Antwort gesehen. Ich habe diesen Prozess seit 3 Monaten durchlaufen, war aber nicht nützlich. Vodafone hat den Betrag von 2 Monaten von meinem Konto abgezogen, obwohl ich das Internet nicht für einen einzigen Tag genutzt habe! Bitte helfen Sie mir, den Vertrag zu kündigen.

Grüße,

Shreeada

[ERFD · Accepted solution]

Hello, Shreepada,

we can gladly send a colleague to put the modem into operation on site? The contract has been activated by 2.12.18 itself. That's why the amounts were debited.

Best regards Fred

[Shreepada]

Thanks Fred for the note. 
You can send it but the problem of connectivity and speed still exists. It will be great if you can send it to a technician and verify it. Can you please let me know when you can send the technician?

regards,

Shree

[pRo-Marco]

Hi Shree,

the technician will call you to make an appointment.

Kind regards

Marco

[Shreepada]

Hello, 

Thanks for your mail. 

I have a discussion with Kableway and it is not a signal to my flat. Kableway wants to talk to Vodafone to cancel the contract. Please let me know if there is any progress on the same. 

Regards,

Shreepada

[pRo-Marco]

Hi Shreepada,

the Feedback of the technician sais, that you don't want him to do the installatio. Whats happened?

Kind regards

Marco

[Shreepada]

Hello Marco, 

Thanks for your note. 

Technitian who visited (2.5 months ago) mentioned that there is no signal in my house and I need to fix appointment between 4 of my neighbours and Kableway. Later the technician will comeover to check the connections in all 4 houses. This is a very long and tiring task especially for me as I do not speak German(Relocated recently). Kableway mentioned the same in their last call as well and it is very very difficult for me to arrange. I hope you undestand the problem I have facing. Can you please suggest an alternative and help me to come out with a solution? 

Regards,

Shrepada

[pRo-Marco]

Hi Shreepada,

I can't see a ticket which confirms what you write

We need a feedback from a technician that there is no way to finish the installation to cancel the contract. The solution is, that we will send one again, okay?

Kind regards

Marco

[Shreepada]

Sure Marco. Please send the technician as suggested by you. 

[Shreepada]

also you can check with kableway if the comments are true. I am completely ok if the technician is coming to inspect again.