cancellation: moving abroad

[Umzug2]

Good day, 

I am moving abroad in December. I already have my abmeldungschein, could you please help with cancelling my contract?

Thanks for the help

[Grit]

Hello Umzug2,

you have to report your move, not just quit. You do not need to unsubscribe if you give the new address. Please do this via the removal service.

Regards

Grit

[Umzug2]

I already reported the move 🙂 and got an email asking for a confirmation document when I uploaded my abmeldung to the portal, I received the following message: 

'please contact our english speaking colleagues at https://forum.vodafone.de. They will take care of your request. Simply create a new thread for your topic and have a little patience. Thank you very much.'

Any ideas what I could do next?

[Stephan]

Okay then let's have a look on that.

Please send me a private message with the following information:

your name

your address

date of birth

your customer number

the link of this thread

Please reply here when you have sent the private message.

Regards

Stephan