Wrong Contract by Phone

[Alessandro3]

Dear Community,

Sorry if I write in English, but my German is not so good yet.

I think I made a mistake. I called a sales guy from Vodafone.

Let's say he was not an English native speaker, so it was really hard to get what he was saying.

In the end, I received a package containing my new router, but I discovered that I activated a GigaTV box as well.

I do not watch TV, and I can not afford it. I just need internet and no tv.

Can someone please help me?

Thanks in advance for your kindness.

Edit: @Alessandro3 moved to the right board

[Tina]

Hello Alessandro3,

welcome to our community. Nice to see you.

I´ll take a look. Send me the following informations in a private message:

full name

address

date of birth

customer number

Please reply here when you have sent the message.

Best regards

Tina

[Alessandro3]

Hi Tina,

Thank you for replying.

I just sent to you all the details requested.

[Alessandro3]

Hi Tina,

Any news so far?

[Tina · Accepted solution]

Hello Alessandro,

I've revoked your tv contract. You will receive the confirmation by mail. Please remember to return the gigatv 4k box. A return receipt should be included in the package.

Best regards

Tina

[Alessandro3]

Hi Tina,

Thank you very much for your help.

I will send back the TV box tomorrow.

I wish you a Merry Christmas and a happy New Year!

[Tina]

Hello Alessandro3,

You're welcome . As your request is solved, I will close this thread now.

I wish you the same and best regards

Tina