In July of 2019, i applied for a "Tarrif wechsel" from 1und1 to Vodafone, your employee told me that Vodafone will take care of the Cancellation of my old contract and i just have to fill out an online form. I filled the form and send it to Vodafone.
After a month, i called Vodafone again to ask about the status, again your colleague told me that there is plenty of time to do the cancellation and i should just wait.
On 27th of September 2019, i called 1und1 and they told me that they have not received any cancellation request from Vodafone and they have extended my contract until 26th October 2020. I called Vodafone the same day and i was informed that i should not worry and we will take care of every thing.
I called Vodafone again to check the status of my application, they told me that we have no update regarding your old contract and my new contract will start from 26th of October 2019.
Now i have 2 internet contracts!!!
From July 2019 to this day, i was given wrong information by Vodafone colleagues. I had plenty of time to cancel my old contract my self.
As all of your calls are recorded, please check them and see why i was given false information.
