Vodafone cable 50 red lamp flashing-No Internet

[Maruko]

Hello, sorry for writting English. My German is not good enough to explain.

I contracted Red Internet & Phone 50 Cable at 27th July. And I set it up at 10th aug. But the red lamp has been flashing and no internet so far.

I called to customer support and they said that technical support will call me back to adjust schedule. I've been waiting for 3 days.

could someone help me what should I do? I need internet for my job as soon as possible. 

Best Regards, Maruko

[Manu]

Hi Maruko,

A technician wasn't with you before?

I'd be happy to see what I can do for you. I need your name, address, date of birth and customer number in a PM.

Let me know back here when you send the message.

Best Regards, Manu

[Maruko]

Hello,Manu.

thank you for your help.

I've sent to you PM.

please check it .

Best Regards,

Maruko

[Manu]

Thank you for the data. It's as I suspected, a tech was assigned because your router won't go online alone. They'll call you to set up an appointment. It's all been set up.

There are two phone numbers on the ticket. You are welcome to send me the current number via PM and I will give it to the company.

Best Regards, Manu

[Manu]

Hi Maruko,

I see you've already made an appointment for this afternoon. You can let me know if everything works when the technician has been there.

Best Regards, Manu

[Maruko]

Hello, Manu.

today, technical man came to fix it.
After that, I had internet for 5 minutes.

But, after that I can not connect to the server again.

And then, this web site described like below.

"Sie haben ihren Kabel Router erfolgreich angeschlossen

Leider können wir zur Zeit noch nicht mitteilen, ob Sie Ihren Anschluss schon nutzen können.

Bitte versuchen Sie es zu einem späteren Zeitpunkt. Starten Sie hierzu einfach Ihren Internet- Browser erneut und lassen den Kabelrouter solange eingeschaltet.

Ihr Kabel Deutschland Kundenservice"

DOCSIS is online.

The router light is bringing white.

It looks like everything fine.

Could you tell me what I should do for this situation?

Best Regards, Maruko.

[Manu]

Hi Maruko,

The message means that your port is installed but not yet activated. You have a change of provider, you take a number from another provider with you. Since this is not yet enabled, the message appears. You can activate the connection yourself, even before you take the number with you. Somewhere on the page it should say that you want to use the line now and you should be able to choose this.

Best Regards, Manu