Umzug Service - How does it work?

[WhatsUpDoc]

Dear Vodafone Support,

I will move to a new address next week. I have made the moving service request to relocate my Kabel.  However, I am not sure if the new address has a multimedia port for my router. The service finder says both 250 DSL and 1000 Kabel are possible.

Could someone please find out what is possible and let me know how long the connection might take?

Thank you.

P.S. The initial email says, "Bevor es losgeht, brauchen wir dazu die Erlaubnis Ihres Hauseigentümers. Sobald wir sie haben, melden wir uns bei Ihnen. Das dauert etwa 3 Wochen."

[Thomas]

Hi WhatsUpDoc,

as it looks like, we still have to clarify something with the owner at the address. You don't have to worry about that at first. Should an installation be necessary, we will take care of it. Please have a little patience.

Regards

Thomas

[WhatsUpDoc]

Hallo Thomas,

Thank you for your reply.

Today I received a call from the local provider of cable TV saying that I need to take on a cable TV contract to have internet as there is no "communal" point in the house. I really do no wish to have to take on this contract, as well.

Could I switch my service to DSL instead? 

Thanks.

[Tina]

Hello WhatsUpDoc,

for a closer look send me the following informations in a private message:

full name

date of birth

address

customer number

Write a short reply here afterwards.

Best regards

Tina

[WhatsUpDoc]

Hallo Tina,

The PM was sent.

Thank you.

[Tina]

Hello WhatsUpDoc,

for the installation of a cable internet connection we need the approval of kabelcom braunschweig. At the moment we are still waiting for a feedback. The process can take up to 3 weeks.

Best regards

Tina

[WhatsUpDoc]

Hello Tina,

Thank you for your answer.

I think my service has been cancelled and contract terminated because I refused to take a contract with KABELCOM. Could someone advise my next steps?

Thanks.

[Thomas]

Hi WhatsUpDoc,

correct, the contract was terminated.

Regards

Thomas

[WhatsUpDoc]

Will I receive further instructions and confirmatjon by post or email?

Can I throw away the router provided by Vodafone?

[Thomas]

Hallo WhatsUpDoc,

unfortunately there is no additional confirmation. The devices must be sent to the following address.

Vodafone Kabel Deutschland GmbH

c/o DHL Paket    

Am Tower 222

90475 Nürnberg

Regards

Thomas