Hello,
Sorry for writing in English as my German is not up to the mark yet.
I had opened a thread in the communtity last week inquiring about the termination of my Internet by Cable contract and was advised to use the contact form to do so..
However I have received the below note and asked to open a thread on the community again. Can someone please help me with the termination process? I would be moving to the US end of June and have no option but to terminate my contract.
Below is the email received from customer support
Subject: Ihre Nachricht [T20180601013RS050Z59197572]
Message:
Dear Miss Fernandes,
I'm sorry that I can't help you in your preferred language. To solve your problem, please visit our Vodafone forum under forum.vodafone.de. Open a new thread for your questions and have a little patience. One of my colleagues will take care of your problem.
Wir wünschen Ihnen noch einen schönen Tag.
Freundliche Grüße
Ihr Vodafone-Team
Vodafone Kabel Deutschland
Kundenservice
99116 Erfurt
Tel.: 0800 278 70 00
Kostenfreie Rufnummer für Anrufe aus dem Inland
Best,
Jennifer
