Tariff change to lower speed one

[EORomb]

Hello,

My current Internet contract with Vodafone is Red Internet & Phone 1000 Cable, which started on 05.08.2020.

When I selected this tariff using Check24 it was said that after 6 months I can free of charge change to lower speed one.

I would like to change the tariff to a Red Internet & Phone 250 Cable at 39.99€/month) starting from 05.02.2021. However, when I use the option "Tariff wechsel" in MeinVodafone account, the only option I can "change to" is the basically same one (Red Internet & Phone 1000 Cable).

Could some moderator here please help me to make the change? 

Thank you.

[Stephan]

Hi EORomb,

do you still need our help or has your concern been resolved in the meantime?

If you still need assistance please send me a private message with the following information:

your name

your address

date of birth

your customer number

the link of this thread

Please reply here when you have sent the private message.

Regards

Stephan

[EORomb]

Hi Stephan,

I have just sent a PM to you.

Thank you.

[Tina · Accepted solution]

Hello EORomb,

thank you for your pn.

I have ordered the switch to internet & phone 250 as of 5th of february 2021. You will receive the order confirmation separately.

Best regards

Tina

[EORomb]

Hello Tina,

thank you for your help.

Regards