Tarife Wechseln 500 nach 100

[somu]

Dear Sir/Madam,

I want to change my contract Tarif from current 500 to 100 (young) as its my 2nd year of contract and I do not wish to continue with 500. It is not making any difference for me as my devices are compatible till 100 Mbps only, Also 100 Mbps for me as single person in house with 2 devices is sufficent. Please change my tarif for rest contract period.  

Thank you.

Kind regards

[Nancy]

Hello somu,

I'd be happy to look at your contract and help you. Please send me a private message with your customer number, name, date of birth and address. Subsequently, you announce yourselves again here in the thread.

Best regards

Nancy

[Nancy]

Hello somu,

I looked at your contract. I will gladly change your tariff to Red Internet & Phone 100 Cable for 34,99 Euro. Just let me know if you want me to, and I'll get everything ready for you.

Best regards
Nancy

[somu]

Hello Nancy,

yes I would like to change. As I don't know about the process much, I have a few questions 

1. would it take long or my connection would be stopped in between the change in tariff?

2. would it cost me to change my tariff as when I signed the contract last year, your representative said that I have a choice to change my tariff free of cost once in the duration of 2 years.

Thank you.

Kind regards

[Nancy]

Hello somu,

I will change your tariff seamlessly, you have no interruption and no costs arise for you for this change. Can I change your contract for you?

Best regards

Nancy

[somu]

Hello Nancy,

yes please do it soon. As it will be helpfull to be with new teriff (100 Mbps: 34,99) and this speed is sufficient for me from November 2019. So I hope it will be changed till end September 2020 (or till my contract period ends).

Thank you.

regards

[Thomas · Accepted solution]

Hi somu,

the change has been requested and should take place today during the day.

Regards

Thomas

[somu]

Hello Thomas,

thank you very much for your support.

Kind regards

Somu

[Thomas]

Hi somu,

you're welcome. Do you still have questions or can the thread be closed?

Regards

Thomas

[somu]

Hello Thomas,

. 

thank you. You can close the thread as this was the only request.

regards,