Stornierung des Vertrags

[SanteriAhokas]

I have ended up in a situation in which I have ordered the  Red Internet & Phone 1000 Cable connection to my apartment. One on 14.2.2019 and the second one on 20.2.2019 as I had not received an order confirmation. For the second order I did not receive the order confirmation either. Therefore I ordered the Internet a third time and now I got confirmation and also I managed to get the technician to install the internet successfully. 

Therefore, how is it possible to cancel the previous two orders as they are not necessary?

[SanteriAhokas]

Hi Thomas,

could you tell me why your sales people then offer that 100 € credit, when making the agreements over phone? This was the case for me, when I was browsing for options online and was chatting to the chat and then a sales person called me and offered the Red 1Gbit Internet & Phone with 100 € credit along with free WLAN box and free safety package for the first two months. 

Best regards,

Santeri Ahokas

[Thomas]

Hi SanteriAhokas,

no, i can't tell you that. There is no reference to the credit. Afterwards we can do unfortunately nothing there.  

Regards

Thomas