Router delivery

[csaif]

Dear Vodafone team,

I have a contract for Red Internet & Phone 250 Cable with Vodafone from 30.06.2020. My router is still not delivered and I have no information regarding it. I've tried to contact Vodafone Support several times during this weeks and been promised that device will be sent "today or tomorrow at latest" but nothing arrived so far... couldn't even get a tracking number.

In my Welcoming Letter from Vodafone, I had a reference to MSM Multimedia Service Partner and some Auftragsnummer. I don't know, why I need it, if I didn't opt. for an installation service. However, they have never contacted me. I reached them on phone by myself, but they couldn't help me, as they don't have such Auftragsnummer in their system. 

On my last contact attemp with Vodafone Support on WA, I was sent to this forum, since they "don't provide support in English".

Could I please get any information regarding my router delivery status?

Thanks and regards!  

[Lars]

Hi csaif,

you tell me what state you're from?

Best regards

Lars

[csaif]

Hi Lars,

I'm from Berlin, 14193.

BR,

Denis

[Lars]

Hi csaif,

very well, then I can help you 

Please send me your customer number, name, date of birth and address by private message. Report here in the thread, when you have sent the PM.

Best regards

Lars

[csaif]

Hi Lars,

Thanks, I've sent you a PM. 

BR,

Denis

[Lars]

Hi Denis,

for your address the installation by a technician is necessary. He will also bring the cable router with him.

The order definitely lies with the MSM and the colleagues must also arrange the appointment with you. The order number from the SMS and the telephone number are also correct. Please call them again tomorrow.  Then please give me a feedback if it worked out.

Best regards

Lars

[csaif]

Hi Lars,

I've called MSM again and they say that they don't have such ticket number. They also asked me my address and couldn't find anything as well. Their only suggestion was to contact Vodafone.

Kind regards,

Denis 

[Lars · Accepted solution]

Hi Denis,

I'll clear this up. As soon as I get some feedback, I'll be in this thread. If the colleagues call you before to arrange the appointment, please give me an info. If you haven't heard anything until Thursday and I haven't written, please let me know again here.

Best regards

Lars

[csaif]

Hi Lars,

This morning Partner KADU Kai Dunkel Fernmeldemontagen contacted me on behalf of Vodafone and suggested me an installation Termin. 

Thank you for the assistance and clarifications.

Best regards,

Denis

[Stephan]

Hi csaif,

that sounds like progress.

Keep us up to date here, please.

Regards

Stephan